Conducted Heuristic Evaluation and Usability testing to assess user friendliness of Eagleview's software.
Overview
EagleView is a technology provider of aerial imagery to gain property insights helping customers in the government, insurance, construction and solar industries to make informed decisions. My primary goal was to identify and address usability opportunities, aiming to enhance the overall user experience of one of Eagleview's tools.
TIMELINE
Sept'23 - Dec'23
TEAM
Anila Durbha
Aboli Shete
Apurva Gadre
Gauri Rajmane
Sneha Shahane
MY ROLE
UX Researcher
Moderator
Evaluator
While specific details about the product are confidential due to NDA, I can share insights into my responsibilities.
Brief
Our project kick-off involved defining the key goals. The initial phase consisted of a heuristic evaluation, examining usability, functionality, and design aspects of the tool. We identified heuristics violations, assessed their severity, and acknowledged features aligning with Nielsen's heuristics.
A large portion of the project focused on testing the tool through specific tasks, breaking down the end-to-end flow. Each member of the team had to conduct 2 tests. Responsibilities were divided among moderator, note-taker, and observer, employing methods like direct observation, think-aloud protocol, post-task questionnaires, and interviews to gather comprehensive insights.
In addition to this, we had weekly meetings with the clients that provided a platform to share progress updates, discuss potential challenges along with their solutions.
Deliverables
As a part of our project, we had the following deliverables:
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Kickoff Agenda
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Heuristic Evaluation Report: This comprehensive report assessed both the positive and negative aspects of the software's usability. It categorized features exhibiting poor usability into severity levels: low, medium, or high.
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Test plan: We developed a detailed document outlining the study's methodology. This included defining research questions, establishing a test schedule, identifying the target demographic and recruitment strategy, and specifying data collection and analysis methods
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Usability Report: This final report presented to the client contained a thorough summary of the study's findings. We utilized a mixed-methods approach, gathering qualitative data during the study and quantitative data through post-test questionnaires.
Learning
This was a very exciting project, being my first client collaboration. It involved a lot of new learning and understanding of the corporate environment. A few challenges were in participant recruitment and understanding corporate constraints. Nevertheless, these challenges proved to be a catalyst for my growth, drove me to perform new tasks and pushed me outside of my comfort zone with new experiences.
I developed confidence in interacting with stakeholders, research, and translating findings into high-impact solutions. While there were difficulties at times, the experience proved invaluable in preparing me for future client work and cementing foundational UX capabilities.
